1st off, customer service was fantastic! I wanted a lot more text on the moon than the customization would allow so I sent a message and asked if it were possible. They got back to me right away and even approved the template with me before printing it on the moon lamp.
2nd I purchased the moon March 12th and was expected to arrive between April 5th-26th but I recieved it today March 27th!
3rd It is beautiful! It is way beyond my expectations of what it would look like. I LOVE it so much and cannot wait to give it to my husband for our anniversary. Totally worth every penny!
Side note: it lights up two colors and came with a charge cable and stand. Love love love!
Love how our picture is accurately on the front how I wanted it and words on the back. Memories to last a lifetime and this will be my husband's and I treasured gift we can Cherish forever. I love how the light clicks on when you touch it on the bottom. It's also neat how you can make it lighter or darker with the slide of your finger. It displays on the nice wood stand perfectly. It also comes with a charger but you will need a brick to plug it into.
I don't normally write reviews but the lamp really is amazing. You can tap the bottom outlet and it changes the color and the detail on the 3D printing of the picture I chose was much better than expected. Happened to break up with my S/O by the time it got here so it won't get to be used but would definitely buy again.
You guys are absolutely awesome! Thank you for doing such an excellent job for us. We'll definitely be sending you future business and will be recommending you to anyone who has a need for your products.
Do you ship free?
Yes. We are glad to offer free shipping to most countries around the world!
Which shipping methods do you offer?
- Standard Worldwide Air Mail - (between 20-25 Business days) FREE
- Super Urgent Shipping & Handling via DHL (between 3-6 business days) - $18.50
What payment methods are available?
We accept all major credit cards, like MasterCard, Visa Card, Diners and American Express. Also payment made from Paypal.
How can I make order with a promotional code?
If you have a Favouritescollections.com promotional code. Once in “add to cart”, below your order is a “Promotional Code” box. Enter the code and click “apply.” Your discount will appear to the right.
What should I do, if i cannot complete the payment via paypal?
If you have some problems with your payment please feel free to contact us with your order detail.
How do I place my order?
It’s easy to place an order at Favouritescollections.com.
1. Choose one piece of and item and enter the desired inscription from Message For Seller box menu and click on the “Add to Cart” buttion.
2. Choose the Shipping method
3. Continue to checkout: Choose the payment method you want to use. Page will direct you to make payment.
4. Input your shipping address, email address and phone number and click Continue .
5. Verify information.
6. Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.
Please feel free to Email us with any special requests or questions.
I have a special request for my order. How do I do that?
You can add your special requests in the 'Message For Seller' box at the product page. Write your request as clear as possible and we will do our best to comply.
How do i know what is in my shopping cart?
when browsing through favouritescollections simply look to the right-side of the screen to see which items you have in your shopping cart. use the arrows to move between items in your cart.
How do i remove an item from my shopping cart?
click the "remove" check box and click "modify cart" to remove that item from your cart. you may also change the quantity of items to "0" (zero) to remove the item from your shopping cart.
How do I change an order after It has been placed?
If you want revise any information with your order, please contact us as soon as possible. Changes made more than 24 hours after time of purchase will be charged with 30% restocking fee.
How can I cancel an order?
Orders can only be cancelled in 24 hours after placing the order. firstname.lastname@example.org to cancel an order. Any order cancelled after 24 hours will be charged with 30% restocking fee.
Why I didn’t get a confirmation / shipping email?
After placing an order you will receive an “Order Confirmation” email with all your order details. Therefore, it is important to provide us with a valid email address.
If you didn’t receive a confirmation email, please check your spam box.
To ensure that our emails do not go to your spam/junk folder, add email@example.com to your email address list.
If you have further question about your order please feel free to contact us.
Return & Refund
What is your return policy?
Please check full return and cancellation policy here.
What do I do if I received a incorrect order?
If you have any issue with your order, please don’t hesitate to contact us via email : firstname.lastname@example.org with your order information. So we can assist you solve your problem as soon as possible.
Favouritescollections.com is the great place to find a personalized gift for any occasion. Let us help you find that perfect gift for that special person in your family, for a special friend or Buy yourself a gift.
Favouritescollections.com is a provider of personalized gifts for all occasions. Our mission is to provide Personalized Gift solutions for everyone and every occasion. The primary focus at Favouritescollections is creating highly personalized gifts with many options; making your gifts even more custom and unique. Over the years, Favouritescollection has expanded it's offering to include thousands of gift ideas for any gift occasion imaginable. Our most popular gifts are our personalized t-shirts and sweatshirts.
At Favouritescollections we offer selection, service and price. At a shopping or strip mall the same gifts could cost as much as double or even triple our everyday cost. Favouritescollections.com keeps your gift giving solutions easy. Choose your design, choose your product, add your personalization and you're done. Now you have a perfect personalized gift idea for your next gift giving occasion. Start shopping now for all your gifts needs.
Following is the list of a few reasons why you should choose Favourites collections for your international gifting needs:
Free delivery of 14-21 days
Secure online credit card transactions
provides an all-round hassle-free shopping experience
Wide range of gifts to choose from, suitable for every occasion and everyone, in your budgets.
30 Days Refund policy
Item replace if you are not satisfied with the gift either because of quality or delays.
24/6 customer service and shopping assistance through Live chat,Emails (response through emails is assured within 30 minutes, round the clock)
Items you receive that are free from defects, made as ordered and as described on our website are not returnable. Of course, if an error is ours, we'll replace the item at no charge to you. Our policy lasts 30 days.
But If the 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Read More..
Delivery via standard shipping methods takes 14-21 bussiness days in United States
Canada 14-21 Business days
Europe 14-27 Business days
Australia, New Zealand 10-25 Business days
you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us. Read More...
You do not need to own a PayPal account to pay
1. Click "Add to Cart"
2.Proceed to checkout"
3. Click "Pay with Debit or Credit Card"
4. "No, I don't want an account now". Click "Pay Now"
✅ 100% SATISFACTION GUARANTEED!
We know you will love our product, but if you are not satisfied for any reason, please contact us and we will make it right. Your satisfaction is our ultimate goal.
We're here to help you out. If you have any questions, just reach out to us and we'll respond as soon as we can. email@example.com.
For a faster response please Call Us +1 (704) 456-9570. Thank You!