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REFUND POLICY

We work hard to let you know what to expect from your item so you're delighted when you get it. We offer detailed product images and descriptions, as well as the ability to preview most items.

Items you receive that are free from defects and made as ordered and as described on our website are not returnable. Of course, if an error is ours, we'll replace the item at no charge to you. **Please Note: In some cases we may request a photo of the item you have received in order to provide the best possible resolution**

If you've made a mistake and need to re-order, we'll be happy to offer you a generous 50% discount to do so. You MUST send message to sales@favouritescollections.com for a return or replacement as unauthorized returns will not be accepted.

Shipping charges are non refundable and we do not reimburse return shipping costs. Our policy lasts 30 days. But If the 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 


LATE OR MISSING REFUNDS


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at sales@favouritescollections.com