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FAQ

Shipping

Do you ship free?

Yes. We are glad to offer free shipping to most countries around the world!

Which shipping methods do you offer?

- Standard Worldwide Air Mail - (between 20-25 Business days) FREE


- Super Urgent Shipping & Handling via DHL (between 3-6 business days) - $18.50


Payment

What payment methods are available?

We accept all major credit cards, like MasterCard, Visa Card, Diners and American Express. Also payment made from Paypal.


How can I make order with a promotional code?

If you have a Favouritescollections.com promotional code. Once in “add to cart”, below your order is a “Promotional Code” box. Enter the code and click “apply.” Your discount will appear to the right.


What is your privacy policy?

You can find our Privacy Policy here.


What should I do, if i cannot complete the payment via paypal?

If you have some problems with your payment please feel free to contact us with your order detail.


Placing Order

How do I place my order?

It’s easy to place an order at Favouritescollections.com.

1. Choose one piece of and item and enter the desired inscription from Message For Seller box menu and click on the “Add to Cart” buttion.

2. Choose the Shipping method

3. Continue to checkout: Choose the payment method you want to use. Page will direct you to make payment.

4. Input your shipping address, email address and phone number and click Continue .

5. Verify information.

6. Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.

Please feel free to Email us with any special requests or questions.


I have a special request for my order. How do I do that?

You can add your special requests in the 'Message For Seller' box at the product page. Write your request as clear as possible and we will do our best to comply.


How do i know what is in my shopping cart?

when browsing through favouritescollections simply look to the right-side of the screen to see which items you have in your shopping cart. use the arrows to move between items in your cart.


How do i remove an item from my shopping cart?

click the "remove" check box and click "modify cart" to remove that item from your cart. you may also change the quantity of items to "0" (zero) to remove the item from your shopping cart.


How do I change an order after It has been placed?

If you want revise any information with your order, please contact us as soon as possible. Changes made more than 24 hours after time of purchase will be charged with 30% restocking fee.


How can I cancel an order?

Orders can only be cancelled in 24 hours after placing the order. support@favouritescollections.com to cancel an order. Any order cancelled after 24 hours will be charged with 30% restocking fee.


Why I didn’t get a confirmation / shipping email?

After placing an order you will receive an “Order Confirmation” email with all your order details. Therefore, it is important to provide us with a valid email address.

If you didn’t receive a confirmation email, please check your spam box.

To ensure that our emails do not go to your spam/junk folder, add sales@favouritescollections.com to your email address list.

If you have further question about your order please feel free to contact us.


Return & Refund

What is your return policy?

Please check full return and cancellation policy here.


What do I do if I received a incorrect order?

If you have any issue with your order, please don’t hesitate to contact us via email : support@favouritescollections.com with your order information. So we can assist you solve your problem as soon as possible. 

About Us.
Refund And Return.
Shipping And Delivery.
How To Buy Without A Paypal Account.
Customer Services.
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